top of page

Refund Policy

Last updated:11/22/2025

​

At Stewby Flipside, your satisfaction and confidence as a collector matter deeply to us. While all coins and collectibles are sold as accurately as possible, we understand that situations may arise where a return is needed. The following policy explains how refunds work on our site.

​

1. Eligibility for Refunds

Refunds are available for 7 days from the date the package is delivered to you.
To be eligible, you must contact us within this 7-day window to request a return or report an issue.

To request a refund, please email:
📧 stewby@stewbyflipside.com

​

2. Condition of Returned Items

To qualify for a refund:

  • The item must be returned in the same condition it was received.

  • All original packaging (including slabs, flips, holders, or protective sleeves) must be intact.

  • Items damaged, altered, or opened from certified holders (e.g., cracked-out slabs) are not eligible for refund.

  • ​

3. Buyer Responsibility for Return Shipping

In most cases, the buyer is responsible for all return shipping costs.

This includes situations where:

  • You decide you no longer want the item

  • The item does not fit your collection

  • You wish to return the item for personal reasons not related to error or misrepresentation

​

4. When Stewby Flipside Covers Return Shipping

Return shipping will be fully covered by Stewby Flipside only in these situations:

  • The wrong item was delivered

  • There was a material accidental misrepresentation in the listing description or photos
    (e.g., incorrect coin date, wrong mintmark, inaccurate grade representation, missing major flaw not shown or described)

If one of these situations occurs, we will also refund:

  • The full purchase price

  • Any initial shipping charges paid

​

5. Refund Method

Once your return is received and inspected, eligible refunds will be processed to the original payment method.
Refund processing times may vary depending on your payment provider.

​

6. Non-Refundable Items

The following are not eligible for refunds:

  • Items returned after the 7-day window

  • Items altered, cleaned, damaged, or changed from their original state

  • Mystery packs, grab bags, or random-lot items (unless misrepresented)

  • Digital content or downloadable materials (if applicable)

​

7. Exchanges

At this time, Stewby Flipside does not offer direct exchanges.
If you want to purchase a different item, you may return the original (if eligible) and place a new order.

​

8. Contact Us for Help

If you have questions about this Refund Policy or need support with a purchase, you can reach us at:
📧 stewby@stewbyflipside.com

We are committed to fairness, transparency, and ensuring you have a great experience as a collector.

bottom of page